Shipping policy
Shipping Policy
Thank you for shopping with OWE Creative Co.! We carefully prepare each order and want your products to arrive safely and as quickly as possible.
Processing Times
Processing times vary depending on the type of product ordered.
Ready-to-ship items are generally processed within 2–5 business days.
Personalized, custom, and made-to-order products may require additional processing time. Estimated processing times for these items will be provided in the individual product listing whenever applicable.
Business days do not include weekends or holidays. During new product launches, holidays, sales, or periods of high order volume, processing times may be slightly longer.
Shipping Rates
Shipping costs are calculated or displayed at checkout based on the shipping option selected and the order details.
Orders of $30 or more qualify for free standard shipping within the United States, unless otherwise stated.
Estimated Delivery
Delivery estimates shown at checkout begin after your order has been processed and shipped. Carrier delivery times are estimates and are not guaranteed.
Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, or other circumstances outside of our control may affect delivery.
Tracking
When tracking is available, you will receive shipping confirmation and tracking information at the email address provided during checkout.
Please allow time for the carrier to update tracking information after your shipping label is created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
If you notice an error in your shipping address, contact us at hello@owecreativeco.com as soon as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
Lost, Missing, or Damaged Packages
If your order arrives damaged, please contact us at hello@owecreativeco.com within 7 days of delivery with your order number and photos of the item and packaging so we can help.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first. If you still need assistance, contact us and we will do our best to help determine the next steps.
Returned Packages
Orders returned to OWE Creative Co. because of an incorrect or incomplete address, refused delivery, or other delivery issue may require additional shipping charges to be sent again.
International Shipping
OWE Creative Co. currently ships within the United States only. International shipping may be offered in the future.
Questions
If you have questions about shipping or an existing order, please contact us at hello@owecreativeco.com